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GK
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Selected work

The stuff behind the bullet points.

A résumé line tells you what happened. These tell you how—the problem, the messy middle, and what actually shipped. A few deep-dives are below; more available on request.

Case studies

  • Panorama Education · Design Systems & AI

    An AI–Figma playbook teams actually use.

    Every squad was re-solving the same component-governance problem on every generative-AI feature. I wrote the playbook. They stopped. A look at scaling responsible AI design across Figma, Storybook, and Chromatic.

    Role
    Solo author, tested with two early-adopter squads before org-wide rollout
    Timeline
    2024–2025
    Outcome
    Adopted org-wide inside two months
  • Panorama Education · Director of Product Design

    $5.8M ARR retained

    The $5.8M save nobody wanted to make a slide about.

    Gut feelings weren't cutting it as a business case for design investment. So I built the Customer Value Index (CVI) and UX Lite to tie experience quality directly to retention. It contributed to a $5.8M ARR client save.

    Role
    Built the framework and instrument solo, then brought in a data analyst for the churn cross-correlation phase
    Timeline
    2023–2024
  • Terra Dotta · UX Manager

    A CRM built for the students study abroad forgot.

    Study Abroad offices needed a tool to engage students who didn't fit the cookie-cutter profile. I built Engage as the sole designer, prioritizing accessibility and DEI from the vision statement through the UI, and founding Terra Dotta's first design system along the way.

    Role
    Sole designer
    Timeline
    2021–2022
    Outcome
    Now a core Terra Dotta product
  • Terra Dotta · Director of UX & Design (via Smashing Boxes)

    Shipped to 700+ institutions

    A travel safety app that actually keeps students safe.

    Terra Dotta's four-year-old travel safety app needed a complete rebuild of the UX, UI, and tech stack. We redesigned it for three distinct audiences (institutions, admins, students) and migrated it from Angular to React Native. It serves 700+ institutions and sits in the pockets of thousands of students worldwide, keeping them safe on their academic adventures.

    Role
    Director of UX & Design (via Smashing Boxes), design oversight for domestic and offshore engineering teams
    Timeline
    2021
  • Second Nature · Director of Digital Experience

    +60% conversion

    Making air filters seem sexy.

    An end-to-end redesign of the e-commerce experience, from UX and UI to architecture and content strategy. It produced a 60% conversion lift and click-through rates roughly double the industry average. Turns out boring air filters still deserve great design.

    Role
    Design lead, owned UX/UI/content strategy end-to-end, with front-end and back-end engineering executing under my design oversight
    Timeline
    2018–2020

© 2026 Griffin Kelton · griffin.kelton@gmail.com